Aug25

I’ve got a very bad feeling

 

Now I could be wrong on this but I get the feeling that things are going to get far worse before they get better. I’ve felt like that for a while now and my gut tells me that we maybe approaching the beginning of a further significant drop.

 

If you get the chance I’d highly recommend you take a look at the episode called Overdose from the Australian Four Corners program. If you hurry you can view the whole episode online by using iView here. Here’s a preview that’s on YouTube:

 

Overdose - http://www.youtube.com/watch?v=DGkT_S8Yt5M

 

What worries me is that we have created a ‘stimulus bubble’ without really changing people’s habits. I also feel that many governments have wasted tax payer dollars bailing out those that have done the wrong thing. Tell me, when is it a good thing cover the losses of someone who is reckless with money? Never I say.

 

I can’t give you anything definitive but I see many more businesses struggling and going under. I see unemployment rising and when people lose their jobs that is never a good sign. I am concerned that we are approaching a traditionally bad time for the markets (October) and that may spook investors. I’ve just got this feeling.

 

Now, I certainly hope that I’m wrong but if you look at the numbers and the amount of debt and the further amount of debt that is being thrown ineffectually at the problem, like I said I’m worried.

Published: Aug-25-10 | 0 Comments | Link to this post

Aug23

The Zappos effect

I’ve just finished reading a book called Delivering Happiness which is all about Zappos. Now I’ve know vaguely about Zappos for a while after seeing it in many business magazines that I read. That’s why I went out and bought the book to learn more about why this business is rated so highly.

 

I have to admit that when I started reading the book I wasn’t all that impressed. It was really just a story monologue about the CEO Tony Hsieh and his life story. In summary, it details how he made his money selling Linkexchange to Microsoft and then almost losing it again trying to get Zappos established. Yeah, yeah I thought, one of lucky few that actually saw a business survive a near death experience. So what?

 

I think that it was only after finishing the book and doing some further research in Zappos that I really began to understand what is so unique about this company. Here’s a video that gives you some insight.

 

The Zappos http://www.youtube.com/watch?v=tFyW5s_7ZWc

 

It is only upon reflection that many of the concepts in the book begin to sink in. Some of the practices that Zappos have in regards to customer service certainly seem overly generous (like paying for shipping both ways and return goods up to 12 months, no questions, after purchase). However, when you consider that they do little other ‘traditional’ marketing it begins to make sense. It is one of those cases where you’d think that any business that would do these sort of things is crazy but Zappos do and they work! Any smart business person knows there is a lesson there somewhere.

 

Probably the most impressive thing I have learn about Zappos is their focus on creating the best corporate culture. They are creating somewhere that people actually want to work and enjoy what they do in every aspect. That is pretty unique these days and I think many business could take a leaf out of the Zappos handbook. I became intrigued with this concept many years ago when I first read In Search of Excellence and my interest is once again piqued. 

 

I would say the book Delivering Happiness is only a starting point for learning about Zappos. I think that if you spend some time examining and thinking about what this business does differently you’ll see something special and something that is certainly worth emulating. I’m guessing that many business people will disregard Zappos but the more I think about it the more I reckon they’re onto something special.

Published: Aug-23-10 | 0 Comments | Link to this post

Aug08

Wave bye bye

Google has recently announced that it is ceasing development of Wave and closing down the application by year’s end. I was a fan of Wave, even though I readily acknowledge that as an app it was a little hard to grasp but overall I thought it provided some real innovation. I do however readily acknowledge that many people, even in the tech industry didn’t ‘get it’ either.

 

I found it most interesting that many tech people ‘bagged’ Wave without every having used it. Even those that did really didn’t use it for anything major. In a couple of circumstances that I used it extensively I found that it did indeed have major benefits but as the collaboration conversation grew much of the information became hopelessly jumbled. At that stage the easiest thing to do was start another Wave and move some of the information there. However, that really isn’t much different from email is it now?

 

In some ways the failure of Wave indicates to me that technology has become such an ingrained part of society that there is now a huge reluctance to move to anything new or innovative. Sadly, there used to be a time when people would jump on new technology and really try and make it work. Now it seems to have become a case of ‘well, unless it’s really, really, really better then I’m not going to change’. Even amongst people in technology, there is a real reluctance to pioneer something new. As I said, a strong indication to me that the technology market, in all aspects, has become mature.

 

One of the main reasons that I became interested in Wave was the fact that it was touted as a competitor for SharePoint. In some ways SharePoint shares some of the challenges of Wave in that most people don’t have a good idea of how to use SharePoint effectively. Perhaps the fact that SharePoint supports a more structure approach to storing information and that it links better to Microsoft Office applications make it more relevant. Perhaps the fact is that SharePoint is a more mature technology that has been adopted in the enterprise for many years stand testament to the fact that it does provide solutions for businesses who want to manage their information. However I have learnt that unless you get ‘real’ people using and understanding SharePoint then it will suffer the same fate that Wave has.

 

Although it is sad to see Wave disappear I have no doubt that much of the technology developed there will find it way into other Google products, the most likely candidate being Gmail. I find it just as sad that the technology industry in some ways has become so staid and conservative that fails to embrace new ways of looking at old problems. In the end it shows us that ultimately technology is driven by market forces which, like it or not, you have to deal with if you are to prosper.

 

An interesting side note is that one of reasons for Wave’s demise is the fact that Google is working a competitor to Facebook called Google Me. Can the market really sustain two products that do ‘Facebook’? Can Google really compete with a service that already has 500 million subscribers and still growing. Interesting. Moe in an upcoming post.

Published: Aug-08-10 | 0 Comments | Link to this post

Aug01

What Why Who

 

Still further evidence that we are working ourselves into an early grave can be found in the article ‘A hard working nation that’s losing its balance’. To quote the article:

 

AUSTRALIANS are increasingly dissatisfied by their employment conditions, with many risking their health through long working hours. 

 

and

 

A survey of 10,000 people to be released this week reveals Australians are becoming increasingly unhappy with their work-life balance.

 

The most tragic result seems to be the deterioration in health, which strangely enough means that you’ll probably end being able to actually work less hours! Go figure. Another hidden side effect is the lack of good regular sleep but that’s another blog post.

 

There seems to be this equation of working longer and harder being the only way to get things done. I’d challenge that and say that people have allowed more distractions to enter their lives and the workplace preventing them from getting things done. I’d also say that there is a belief that people think they can to do ‘everything’. Well, I’m sorry to say that there are only so many hours in a day and most people won’t get everything done they want to on a regular basis so deal with it.

 

Perhaps people should firstly ask ‘What am I doing?’. If you never have enough time have you ever stopped to look at exactly how you spend you time? Have you even kept a log and analysed where the time goes? Probably not. If you want to make a change, first you need to understand where you are. I’ll almost bet that if you kept a detailed log of how you allocated your time you’d immediately find plenty of examples of things that you shouldn’t have been wasting time on.

 

Next is the question of ‘Why am I doing it?’. There are plenty of things everyday that we NEED to do and there are other things we LIKE to do. Typically, what we LIKE to do isn’t what we NEED to do is it? But that doesn’t mean that we can ignore them. We simply have to prioritize. We NEED to work out a priority for each task and allocate our time accordingly. Perhaps the secret here is to do a little regular planning. Everyday you need to spend some time with your to-do list and work out what NEEDS to be done now, today, tomorrow, this week and NEVER (don’t forget that working out what NOT to do is also critical)! The trick is to allocate this time regularly. Best bets are usually first thing in the morning or last thing at night.

 

Now ask ‘Who am I?’. Everyone is different and it is no use living someone else’s life is it? If you are married you have commitments to your family as well as yourself then you can’t act as though you’re single without ramifications. If you are a night owl then it isn’t much use trying to force yourself to constantly get up early. Everyone is different and understanding what makes you tick can save you a lot of frustration. As silly as it sounds maybe the thing that you should do is sit down and answer the question of what makes you truly happy? Once you are honest with yourself about who you are what you want from life you are way out in front and much more likely to achieve it because at least you now know what you want instead of spending hours at work wondering.

 

As I have commented many time here, we have more technology, opportunity and access to information than we have ever had before, yet we seem to be locking ourselves into small and smaller cages cut off from all the best things in life, the things that we say we want but never seem to have the time for. If you never have time for them why are you busting your butt for them? Sounds like delusion to me.

 

Time is the most precious commodity we have and for some reason most people seem to want to spend it all working and because they do this they believe everyone else should be as well. You should be looking to those that can help you improve your effectiveness and efficiency not simply provide more distractions. If you are just doing the same old thing and complaining that it never gets any better then I think I have every right to call you a ‘dumb-ass’. If you however are looking to change, learning how to change and actually making change no matter how small then I applaud you and will do whatever I can to help.

 

So, step off the treadmill, take a look at yourself, what you do and why you do it. Set your own agenda to live life the way that you want to, not the way other people say you should because you only get one life and it is way too short to waste. In short, work to live not live to work (or in this case, die).

 

Picture: Eneas

Published: Aug-01-10 | 0 Comments | Link to this post

Jul30

No room in the middle

 

I was lucky enough to be invited to give a presentation on cloud computing to IT West customers. Revisiting the topic again I came up with another analogy that I thought I’d share.

 

Back in the days when power stations dotted the land and there was no real centralized power distribution and generation you needed a swag of qualified people to maintain the systems. They needed to maintain everything from end to end, from the point of generation to the point of application. However, over time, what has happened is that these skilled people have been forced to move to either end of the spectrum.

 

By this I mean that they have either moved up into supporting the large end power distribution businesses or they have moved down to the consumer end directly supporting customers (i.e. being electricians). Now both of these occupations make good money but can you see what is missing? There are very few people now in the middle.

 

Would it safe to apply this model to IT? Could it be said that to survive you either need to move more towards the enterprise end of town or the consumer end of town? Thus, is the middle a potential no man’s land? It certainly seems so to me. This is probably because the customers in the customers are very focused on costs rather than value. Unfortunate, but just a fact of life.

 

There is certainly opportunity in the market in total but perhaps it is no longer uniformly distributed. I think that if you get stuck in the rut of being too small to be big and too big to be small you will lose out. I also believe that the energy required to become larger is very difficult so maybe it is time to look at becoming smaller and more nimble? I suppose it is a case of always evaluating your business if you are in IT but good businesses do this anyway.

 

Picture - lonesome:cycler

Published: Jul-30-10 | 0 Comments | Link to this post

Jul20

A distraction on distractions

 

Following from yesterdays blog post on distractions here are some more articles worth reading if you are interested in productivity:

 

Blunt the e-mail interruption assault

 

The average information worker — basically anyone at a desk — loses 2.1 hours of productivity every day to interruptions and distractions, according to Basex, an IT research and consulting firm.

 

Media multitaskers pay mental price, Stanford study shows

 

But after putting about 100 students through a series of three tests, the researchers realized those heavy media multitaskers are paying a big mental price.

"They're suckers for irrelevancy," said communication Professor Clifford Nass, one of the researchers whose findings are published in the Aug. 24 edition of the Proceedings of the National Academy of Sciences. "Everything distracts them”.

 

Going on an e-mail diet

 

Booher's surveys of clients have shown that 58% of workers spend up to three hours a day on e-mail. Though some of that e-mail time is undoubtedly related to getting their jobs done, she says, much of it is a waste because messages are either poorly written or have little or nothing to do with business.

So the more distractions you can eliminate the more work you’ll get done. Simple eh? But how many people are actually doing this? To me it seems like they are adding more and more distractions.

 

If you want to track your productivity I’d suggest you have a look at RescueTime, ManicTime or Wakoopa. They all have free options so there is no cost and if does at least allow you to better understand how you are spending your time that is still a good thing isn’t it?

(image by Daniele Pesaresi)

Published: Jul-20-10 | 0 Comments | Link to this post

Jul19

Rework

I’ve found another book that I think business people should add to their list of reading. It’s called Rework by Jason Fried and David Heinemeier Hansson.

 

 

What I like about this book is that it challenges convention business thinking with common sense. The books is simple to read and broken up into small bite sections so it is easily read between appointments for busy business owners. Like many good business books this should make you stop and question the conventional wisdom about running a business. Sometimes the best way is not the same way that everyone else is doing it.

 

I am also a big fan of Jason’s business over at 37signals.com and would suggest that you check out what they have to help improve you team’s productivity.

 

I also found this video of Jason speaking about how going to the office is nothing but a distraction and couldn’t agree with him more. Scroll down the page to list item 1.

 

 

http://www.lifehacker.com.au/2010/07/top-10-tips-for-surviving-office-life/#more-364200 

 

As Jason says in the video, if you want a reason why you are spending so much time ‘working’ and not ‘living’ look at the interruptions that happen throughout your day. These all prevent you actually get working done, meaning you have to do it later. Many office cultures simply perpetuate the ‘culture of constant interruption’ or to put it another way, the ‘culture of nobody getting work done’. More of the interview with Jason is here - http://bigthink.com/jasonfried.

 

Don’t believe me? Have a look at the video and ask yourself whether your work environment functions like this. If it does then it is up to you to make the change if you want to be more productive at the office and actually have a life afterwards!

Published: Jul-19-10 | 0 Comments | Link to this post

Jul15

Microsoft InTune

If you weren’t aware then there is yet another cloud solution coming that I believe will make a major impact on the SMB space. It is called Microsoft InTune and will offer PC Management and security from the cloud.

 

It basically allows the installation of client software that connects the PC to the cloud allowing you to perform a number of tasks. Firstly you can monitor and examine the PC, you can also control the updates on the machine, you can also implement security and anti-malware and finally you can also use it for remote support. More information about the product can be found here:

 

http://technet.microsoft.com/en-au/magazine/ff742836.aspx

 

and the actual product site is here:

 

http://www.microsoft.com/windows/windowsintune/default.aspx

 

The product is also in beta so I though I’d hurry along and sign up to have a look but unfortunately, it seems to be limited beta of which Australia currently isn’t part.

 

image


Damm! I’m sure that it will make it’s way ‘down under’ soon and I’m keen to give it a whirl as I feel there is real call for such a product especially deploy via something like Microsoft BPOS (which is the plan).

 

image

 

There are already plenty of other tools out there that do the same or more but I think there is certainly a call for something simple and standard, a bit like Microsoft Security Essentials. It won’t be everything to everyone but I certainly think it will appear to a large segment of the market.

 

I think this certainly adds value to a potential BPOS offering and will allow IT Professionals to offer a greater range of services at a lower cost. Combine this with the planned implementation of Exchange 2010, SharePoint 2010, Office Web Apps and improved Office Communications Server I think you’d really have to be mad to not at least be checking out what these offer and how they can be integrated into your business.

 

This is simply more evidence (for better or worse) that Microsoft is moving to the cloud in a big way. I also think they are approaching it in a smart way with things like the new SBS Aurora which is a hybrid solution. However, this means resellers are going to have to learn to become ‘cloud and proud’ as I say.

Published: Jul-15-10 | 0 Comments | Link to this post

Jul13

I was wrong

When I said two years ago that I thought SBS 2008 was going to be the last version of SBS (here’s the post). Interestingly, it has taken until now for the future of SBS to be revealed and it seems to be a bit of an each way bet.

 

Firstly there will be a version called SBS 7 that will be the traditional in house SBS with servers, Exchange, SQL and so on. However, there will be a hybrid version called Aurora that will be based on Windows Home Server and have services hosted in the cloud. You can read about these products here:

 

http://www.winsupersite.com/server/sbs7_preview.asp

 

and here

 

http://blogs.technet.com/b/sbs/archive/2010/07/12/announcing-previews-of-our-simple-and-affordable-servers-for-small-businesses.aspx

 

Interestingly the Aurora product allows up to 25 users while SBS 7 allows up to the traditional 75.

 

My observations?

 

1. If the average SBS install is 15 users then Aurora is going to be the product that is most popular.

 

2. With most businesses divesting themselves of infrastructure (especially small businesses) Aurora gets the nod again.

 

3. If you are a reseller and you haven’t started learning about Microsoft online services a.k.a. BPOS well here is what Steve Ballmer recently told partners at the Microsoft world wide partner conference:

 

“If you don’t want to move to the cloud, then we’re not your company.”

 

4. SharePoint Foundation 2010 is included with SBS 7 and via the cloud so it is probably going to be an even more utilized feature of SBS going forward. If you don’t know SharePoint, Office Web Apps, Office co-authoring then you are going to struggle to provide value above and beyond just installing common services like email.

 

Reading Paul Thurott’s review (above) I have to agree with the following:

 

“solutions like Aurora make more sense, I think, for a much bigger percentage of the customer base”

 

So, good news that SBS will live on in at least two forms. I will be very interested to see how Aurora performs against 7 given the push to the cloud, now even more so by Microsoft.

Published: Jul-13-10 | 0 Comments | Link to this post

Jun26

CIAOPS BPOS Portal now live

image

 

You are looking at the homepage of the new CIAOPS BPOS Portal. The portal is a SharePoint site containing everything you’ll need to know about Microsoft Business Productivity Online (BPOS). In there you’ll find links to media stories on BPOS, documents from Telstra and Microsoft, a calendar of webcasts and other BPOS events, marketing material, tutorial videos, templates, links, software download and more all in one place.

 

The best thing about the portal is that subscribers can also contribute information and have it published to the site. This means that the volume of information on the site will continue to grow as the number of subscribers grows. Combined with the ability of everything on the site to be searchable it makes finding the information you need about BPOS simple. The portal is supported and maintained by the CIAOPS as well.

 

Here’s a screen shot of some of the existing knowledge based articles.

 

image

 

So what’s the cost? For people who already subscribe to the Windows SharePoint Operations Guide (www.wssops.com) it is a free addition. For those who aren’t the portal only costs $10 per month.

 

So how do you subscribe? You make a payment via credit card or by contacting me (director@ciaops.com) to arrange other payment methods.

 

If you are interested in Microsoft BPOS and want a central location for information then go no further than the new CIAOPS BPOS portal, you may also learn how powerful SharePoint is a collaboration tool!

Published: Jun-26-10 | 0 Comments | Link to this post

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